Refund policy
Digital Products (Templates & Documentation Packs)
Due to the nature of digital goods, all sales of downloadable templates and documentation packs are final and non-refundable once the file has been accessed or downloaded. This is because the product is delivered instantly and cannot be returned.
If you experience a technical issue preventing you from accessing or downloading your purchase, please contact us within 7 days at sales@certifyglobal.store and we will resolve the issue promptly.
Consulting & Remote Services
For consulting services (including audits, workshops, facilitation, and review sessions), the following applies:
- Cancellation more than 5 business days before the scheduled session: Full refund issued.
- Cancellation 2–5 business days before the scheduled session: 50% refund issued.
- Cancellation less than 2 business days before the scheduled session: No refund. The session may be rescheduled once at no additional charge.
- Services already delivered: No refund once the service has been completed.
Personalised Documentation Packs
Where a service involves personalisation of documents to your company's specific details, work begins upon purchase. A refund may be requested before personalisation work commences; once work has begun, no refund is available.
How to Request a Refund
Email us at sales@certifyglobal.store with your order number and reason for the request. We aim to respond within 2 business days.
Consumer Rights
Nothing in this policy affects your statutory rights under Irish and EU consumer protection law.